About the Role
First and foremost, in alignment with the mission of our parent foundation (Engaging Opportunities), the manager should possess a desire to enhance the lives of individuals with special needs in providing quality job training with respect and patience.
To be successful in this role, the manager should have experience working with individuals with special needs in some capacity. The manager will recognize the diverse learning needs of the individual with special needs and provide structured training to meet the individual’s learning needs. It may be necessary use non-traditional methods for this teaching/training to include (but not limited to): extra time, repeating return demonstrations, role play, written directions, picture directions, and other modalities as appropriate to the employee with special needs.
The manager will possess the understanding that training the individual with special needs requires additional patience, entails and additional amount of time, may require more quality checks and redirection, and that some individuals may not be able to do some tasks in the coffee shop due to mental, physical, emotional, or behavioral disabilities. It is the manager’s duty to determine the strengths of each employee with special needs and provide an opportunity in Christy’s Corner Cafe for the individual to be successful in his/her job.
Due to our non-profit status, volunteers (non-paid, typical individuals) will also be hired to assist with job training for the employees with special needs. The establishment will also collaborate with the local high school special needs teacher(s) and students to offer an opportunity for job-related training and life-skill experiences.
The manager should be available to work during opening hours, including weekends and evening hours.
Ultimately, the manager will help to boost customer engagement with individuals with special needs while also serving quality products to transform Christy’s Corner Café into a favorite local spot for coffee, food, and community integration.
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Requirements
Scheduling shifts for employees and volunteers and being resourceful and mindful of labor per hour costs vs. sales per hour costs and adjusting the schedule appropriately.
Pricing out menu items based on recommendations of BOD in order to generate profit to sustain operating expenses of the coffee shop (inventory, employee labor costs, lease payment, utilities, etc.)
Entering menu items/pricing into Square for Restaurants Point of Sale System
Monitoring and maintaining updated records of daily, weekly, and monthly expenses and revenues
Coordinate with vendors and order supplies, as needed (like takeaway cups, paper products, coffee, milk, food items, and other ingredients)
Hiring and onboarding new employees with and without special needs
Hiring and onboarding volunteers without special needs
Training employees on drink preparation, food preparation, food safety and handling, proper use of coffee equipment, point of sale system and/or other tasks necessary and appropriate to maintain a high quality, safe, and friendly establishment
Adding new menu items and drink specials based on seasonality and customers’ preferences
Utilizing social media and marketing tactics to attract customers to the cafe.
Being creative and resourceful to boost sales
Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
Ensure all cafe areas are clean and tidy
Nurture friendly relationships with customers, volunteers, and employees to increase loyalty and boost/maintain our reputation
Other tasks necessary and appropriate to maintain a high quality, safe, and friendly establishment, as directed.
About the Company